Job Responsibilities

Warehouse Operations 

• Operational Excellence: Lead the warehouse to achieve best-in-class performance across all key metrics: Safety (LTI), Quality (RFT), Delivery (OTD), and Cost. Champion a culture where every operator is an owner of these metrics.
• Data-Driven Decision Making: Champion a "deep dive" culture where data, not anecdotes, drives decisions. Leverage advanced analytics, skywise, and AI insights to identify trends, root-cause defects, and unlock new levels of performance.
• Innovation & Automation: Sponsor and direct high-impact technology projects, from piloting new robotics and automation systems to implementing predictive analytics for labor planning and inventory flow.
• Cross-Functional Partnership: Serve as the primary operational leader and strategic partner to executive leadership across Supply Chain, Finance, HR, and Technology, ensuring the hub's strategy is tightly aligned with broader company objectives.
• Resilience & Business Continuity: Own contingency planning for labour shortages, supply disruption, system outages and other unforeseen events. 
• Capacity and Scalability Planning: Own long term warehouse capacity and scalability strategy to support growth, peak resilience and evolving customer requirements

Team and Leadership

• Leadership of Leaders: Directly lead, mentor, and develop a team of functional leaders (Heads of Inbound, Outbound, Inventory, etc.). Build a world-class leadership bench with a clear succession plan for all critical roles. 
• Talent Strategy Ownership: Own the end-to-end talent strategy for a team of associates. Set a high bar for hiring, develop rigorous performance management systems, and create clear career paths that foster retention and growth.
• Culture Cultivation: Intentionally design and cultivate a facility-wide culture rooted in high performance, psychological safety, and continuous learning. Be the primary champion for employee engagement, diversity, and inclusion initiatives.
• Team Communication: Develop and execute a clear and consistent communication strategy that keeps all levels of the organization informed, engaged, and connected to the company's mission and goals.

Strategic stakeholder management responsibilities

• Act as the single point of accountability for balancing cost, service, speed and risk across other functional stakeholders. Lead cross-functional trade-off decisions in times of conflict in priorities between Commercial, Supply Chain, Finance and Operations 
• Make explicit, data-backed recommendations on what business should stop, change, or defer to safeguard company interests.

Compliances, Risk Management and Safety

• Ensure operational stability and contingency through structured risk management and strict adherence to Health, Safety & Environment (HS&E) policies and highest safety standards.
• Set clear objectives aligned with company ethics, regulatory, legal, and aviation-specific compliance standards.
• Promote and support internal/external audits and operational reviews to maintain process compliance and adherence to global policies and standards.

Secondary Responsibilities

• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Support business case analysis by applying workload driver model
• Interface with internal stakeholders to answer questions or solve problems
• Document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Manage relation and coordination with all internal and external stakeholders to boost and smooth the operation
• Check updating and analyzing customer and vendor claims to identify issues and optimize the process
• Hold regular safety training meetings to ensure safety measures are met and team members have a safe work environment
• Adapt to growth and changes to our business as needed
• Prepare to lead projects designed to evolve our business model
• To work in backup capacity mode with other team leads within warehouse functions and deputize HO ASOMx in meetings where necessary
• Participate in all internal and external audits
• To ensure the personal and professional development of team members through relevant training in cooperation with HR
• Ensure team members are aware and perform in accordance to procedures in Company Management System
• Lead critical, cross-functional strategic initiatives, such as new business line integration, network optimization studies, or the launch of new sustainability programs.
• Serve as the voice of Operations in senior leadership forums, providing critical insights that shape overall company strategy.
• Other duties as assigned

Job Requirements

• Degree in logistics / supply chain management or equivalent courses
• Minimum 5 years at a leadership and people management role
• Minimum of 8-10 years of progressive experience in a large scale distribution, manufacturing and/or order fulfillment environment
• Strong knowledge in material management, warehouse and transportation operations
• Preferably knowledge about the aerospace aftermarket, customer services and after sales operations in the aviation industry
• In depth knowledge about IT systems, preferably SAP R/3, materials management, warehouse and transportation management systems, process governance and quality management, ideally in the aviation context
• Working knowledge of English, both orally and in writing
• Strong stakeholder and relationship management
• Ability to execute and drive change
• Customer focused, with strong communication, negotiation and relationship building skills
• Proven team player who has the ability to align diverse stakeholders and succeed in a matrixed, multi-cultural and a hybrid work environment
• Strong analytical and critical thinking skills; able to see the bigger picture and implement mid- to long-term solutions.
• Proactive and resilient, with a drive for change, the backbone to support and stand for ideas, and the ability to disagree and commit
• Excellent problem-solving abilities, working independently and efficiently under pressure in dynamic settings.
• Highly organized with exceptional time management and the flexibility to adapt in fast-changing environments.